Our Communication Plan

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 If you have questions about COVID-19, please email us at [email protected]

October 6, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

Each month as I prepare these update letters for you, I am reminded of what an incredible community we have. Every resident, family member, and staff member continues to demonstrate the resilience needed to thrive during this pandemic. Because we’re committed and working together, it’s been possible to stay connected to families and loved ones while managing the changes we’ve faced these past months. All of which makes regular communication more important than ever before. 

We have all come to rely upon technology readily; from arranging frequent video chats with Zoom, Facetime, and WebEx, to emailing and texting along with making regular phone calls. These connections have proven essential. Of course, cards and letters are always welcomed, as are care packages filled with photos, favorite snacks and beverages, puzzles, books, and magazines, for example. We have provided residents with paper, pens, envelopes, and postage so that they may easily reply. If needed, we will write replies dictated by residents. 

For those of you planning those vital in-person visits, we invite you to contact your community’s Front Desk for details about our visitation plan. As indicated, we are opening communities slowly and carefully in conjunction with local limitations.

Our enhanced and heightened protocols specific to COVID-19 remain in place, as does the company-wide systematic testing for the virus. The rate of positive test results continues to be low companywide. This is a further testament of the commitment of our residents and staff in following the established protocols so fundamental to infection control, hand hygiene, wearing masks, social distancing, limited visitation, and frequent sanitation. 

As always, if you have questions or suggestions, please contact our dedicated COVID-19 phone number at 206-436-7765.

Thank you, 

Diane Umayam, Director of Health Services 

September 8, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

Labor Day Weekend has long been the unofficial end of summer. A day of family and community gatherings, barbeques, picnics, and parades are just some of the events that we marked the calendar with and enjoyed together. But this year, more than any in the recent past, the day was different for us.  Even so, it remained a day set aside to honor and celebrate the contributions workers make every day.

“It is only through labor and painful effort, by grim energy and resolute courage, that we move on to better things.” Those were the words of Theodore Roosevelt many years ago. They were timely then, and now once again they ring true. As we carry on with an unyielding commitment to serving you while managing the changes in our lives, we have found ways to live within these shifting boundaries, while still living a life that is meaningful and true to who we are.

Our team’s labor, and all that we’ve done to address these times, is in service to you. We are as committed as ever to sustaining a healthy and happy community focused on you, your needs, and your desires. Every effort is being made to provide opportunities for the social interactions, activities, and physical exercise that we know you want and hope for. To that end, you will continue to hear more about the reopening of our communities within the scope of state and county rules.

At the same time, our enhanced and heightened protocols specific to COVID-19, remain in place, as does the company-wide systematic testing for the virus. We are prepared to take action that is in the best interest of our residents and communities in the event of a positive test. As reported to you last month, the rate of positive test results remains low company-wide. This is a further testament to the commitment of our residents and staff in following the established protocols, which are inclusive of hand hygiene, wearing masks, and social distancing. All of which are fundamental to infection control.

On behalf of our team, I invite you to join me in recognizing this season of labor. Because we have the right people, an incredible culture, and the determination to be the best, we will overcome this pandemic and move on to better things.

As always, if you have questions or suggestions, please reach contact us at our dedicated COVID-19 phone number at 206-436-7765.

August 3, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

We find ourselves talking about perseverance and what that means in these pandemic days. It’s a powerful word with a meaning that speaks to persistence, determination, grit, insistence, resolve, and fortitude. Those characteristics have never been more evident or appreciated than they are now. It is a spirit that has come to define each of us — no matter our role.

It’s apparent that we’ve experienced momentous changes and coped with an array of emotions. Our lives are vastly different than they were at the beginning of this year. Even so, we have stayed focused on all that is important; our residents, family members, and staff. We are a community of individuals who’ve chosen to thrive and carry-on in a manner that makes us stronger than ever. With every passing day, we recognize and thank those around us for all they continue to do to live a meaningful life during this pandemic.

It’s been said before and bears repeating; Who we are, and what we have done to sustain healthy and creative environments is evidenced in your decision to be part of our communities and make your home with us. As we are able, and in concert with state and county rules, we will re-open our communities to allow our residents more choices and flexibility in their day. We will continue to do our very best to balance the necessary protections that have been implemented with the reality that social interaction, activities, and physical exercise are essential elements of one’s wellbeing.

Our enhanced and heightened protocols specific to COVID-19 remain in place, as does the company-wide systematic testing for the virus. We are prepared to take action that is in the best interest of our residents and staff in the event of a positive test. With this ongoing testing, the positive results remain low at .005% companywide. This, too, is a testament to the commitment of our residents and staff in following the established protocols, along with hand hygiene, wearing masks, and social distancing. Those are now accepted and expected practices as a fundamental method of infection control.
We remain prepared to continue to navigate these waters for the foreseeable future. Because we have the right people, an incredible culture, and the determination to be the best, we will continue to prevail throughout this pandemic.

As always, if you have questions or suggestions, please call us at our dedicated COVID-19 phone number at 206-436-7765.

July 7, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

Throughout the COVID-19 pandemic these past four months, we’ve stayed focused on all that is important; our residents, family members, and staff. We’ve all experienced and coped with an array of emotions. From the highs of being part of a community in which we’ve all rallied together to take care of one another, to the lows of the losses and changes in our lives as a result of this virus. It is a time like no other. Even though our lives are different, we are better than ever, because our team and culture are stronger than ever.

Who we are and what we have done to sustain healthy and creative environments is evidenced in your decision to be part of our community and make your home with us. As we are able, and in concert with state and county rules, we are re-opening our communities to allow you more choices and flexibility in your day. Throughout this pandemic, we have, and we will continue to do our very best to balance the necessary protections that have been implemented with the reality that social interaction, activities, and physical exercise are essential elements of one’s wellbeing.

In addition to implementing enhanced and heightened protocols specific to COVID-19, which remain in place, we have also undertaken a systematic means of testing our staff for the virus. Testing is being conducted company-wide, and during these past two weeks, nearly 2,000 tests were conducted with positive results at .005%. We will continue to test employees and residents while remaining prepared to act in the event of positive test results.

Our COVID-19 protocol continues to earn high praise as some of the best. As you know, those protocols include frequent sanitation and disinfecting throughout the community, hand hygiene that is inclusive of using sanitizer after washing them, and the proper use of personal protective equipment. It is now accepted and expected that we practice social distancing while also wearing masks whenever we interact with others or are away from home and that they are correctly worn over the nose and mouth. These are the fundamentals of infection control that are proven to slow the spread of the virus. It takes a concerted effort on all our parts to minimize potential exposure and positive cases by exercising our responsibility to follow all of these elements.
We expect, and we remain prepared to continue to navigate these waters for the foreseeable future. We have the right people, an incredible culture, and the determination to be the best throughout this pandemic.

Thank you,

Ryan Rasar, COO & Diane Umayam, Corporate Health Services Director

June 3, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

As we’ve said again and again throughout these past few months, your support and cooperation with new and changing procedures is immensely appreciated. We have learned much about the Coronavirus and made the necessary adjustments to our protocols, policies, and menu of services. Its impact upon each of us can’t be overstated. None the less, we have settled into a new consciousness and routines that continue to demonstrate the depth of character and strength of each one of us.

Many weeks ago, we began testing residents and staff for COVID-19 in our community. It was and is the right thing to do. The ability to test for the virus is an advantage that enables us to detect infections early and take actions that further protect you. As we made plans to systematically expand our testing to all of our employees every month, several states began mandating that testing occurs with a specified frequency.

This is the best step we can take to protect our Residents, our Staff, and your families. It is a step closer to the much-desired reopening of our communities. You will soon receive more information as we prepare to reopen and restore services and choices where we can. As you may know, our reopening is contingent upon the conditions of governing bodies.

In the meantime, our protocols remain in place. We are prepared to swiftly respond to a positive test result by implementing actions that are there to assure the well-being of all. We will also continue to communicate with you regularly.

As always, your questions, comments, and suggestions are appreciated and valued. Please don’t hesitate to call our dedicated COVID-19 phone number at 206-436-7765.

May 14, 2020 | 12:00 PM PST

Dear Residents, Family Members, and Staff,

As we’ve said many times, from the very beginning of the COVID-19 pandemic, we have exercised an abundance of caution in implementing protocols and procedures for the benefit of our residents and our staff. Over these past several weeks, we have all gained a much broader depth of knowledge and experience as it relates to the Coronavirus and how we contribute to slowing it. Across the country, states are making plans to return to a “new normal.” As are we. While restoring some of the services that have changed out of the necessity of managing this virus, we also recognize that as services return, they will look very different from the “pre-COVID” days. We will restore services in concert with state and local jurisdictions, as well as continue to follow the guidance of the Centers for Disease Control (CDC).

Inputting our arms around the complexities of changed day-to-day functions in our communities, we continue to deliver services and care with a positive attitude along with compassion. In addition to keeping with our values as a company made up of individuals committed to making a positive difference in the lives of our residents and staff.

Everyone’s life and how we interact with one another is different now than it was 10 weeks ago. In those intervening weeks, we have settled into new routines and ways of doing things. The challenges we face serve to demonstrate the character and strength of our residents and our team. Our collaboration in these efforts is resulting in innovations that will take us far beyond these early days of this pandemic.

We will continue providing our families and residents with updates; however, the frequency of these updates is changing to monthly. Please be assured that should there be the need to communicate more frequently for any of our communities, we will certainly do so. In the event of revised directives, government orders, and phased changes to our programming or menu of services, you will receive specific information from your community’s General Manager.

If you have any questions, please get in contact with your community’s General Manager. You may call our dedicated COVID-19 phone number at 206-436-7765.

Thank you,

Ryan Rasar, COO & Diane Umayam, Corporate Health Services Director

May 7, 2020 | 3:00 PM PST

Dear Residents, Family Members, and Staff,

As you know, we continue to exercise an abundance of caution in navigating the ever-changing landscape of COVID-19, while doing all we can to minimize the risk in our communities. We are hopeful that the virus has passed its peak, and we are making plans to restore some of the services that have changed out of the necessity of managing this virus. Even so, we will continue to follow the guidance of the Centers for Disease Control (CDC), as well as state and county directives.

As those directives change, and we watch the easing of restrictions across the states, we are taking careful and considerate steps to open our communities. We will do so in a manner that continues to protect our residents and staff. This includes revising our protocols, as is safe to do and as governing bodies allow. Those modifications will occur in a phased approach that closely mirrors government and regulatory agency orders that are specific to us. For those reasons, however, our communities will not likely be able to reopen at the same rate that the rest of the states does. In the days to come, you will receive specific information as to where we stand with revised protocols.

We also recognize that connecting with loved ones is incredibly important, and the inability to visit in-person has been difficult for everyone. With the visitor limitations that are in place, combined with Mother’s Day coming up, we are humbled yet again by the trust you have put in us. While we are eagerly looking forward to reuniting families soon, we also continue to explore creative means of celebrating this all-important day, as well as other days in the future.

We are in the process of setting up outside visitation areas that are inclusive of social distancing and do not violate any government orders regarding visiting our communities. Please watch for announcements and details as to our Mother’s Day plans. We hope that you will join us in what will be a unique, but still a very special day.

We look forward to moving to a place of giving back to you some of the freedoms you’ve missed these past weeks. Please don’t hesitate to reach out to us with questions. Your comments and suggestions are appreciated and valued. You can reach us at our dedicated COVID-19 phone number at 206-436-7765.

Thank you,

Diane Umayam, Corporate Health Services Director

May 7, 2020 | 8:00 AM PST

We’ve always known that the staff at Leisure Care communities are incredible. They are hard-working, compassionate, and dedicated to their residents, the families of residents, and to their local communities. In light of their amazing work, we have decided to create a national day to celebrate them! Learn how you can get involved to show your support.

May 6, 2020 | 8:00 AM PST

Thank you to all of the Leisure Care nurses for the amazing, inspiring, tireless, and passionate work that all of you do day in and day out. We are blessed and fortunate to have you on our team and part of our family. Never has this been more evident than the past few months. The stories that we have heard of the commitment and dedication to taking care of residents and staff are beyond words. It is humbling that we get to partner with you in living out our company values of doing the right thing and making a positive difference in people’s lives. To all of the Leisure Care nurses, please know that you are appreciated, respected, and loved.

APRIL 29, 2020 | 4:00 PM PST

Dear Residents, Family Members, and Staff,

So much of our communication these past several weeks has been specific to actions taken in our community to implement and maintain protocols that mitigate and minimize the spread of COVID-19 while being prepared to respond to positive cases. We will, of course, continue to keep you informed and updated as to the status of our community as it relates to this pandemic.

In this letter, however, we’d like to highlight our amazing nurses and team of caregivers. Next week is National Nurses Week. Across the country, celebrations will be underway to express our appreciation to them and their commitment to their chosen profession. This year more than ever, we have been reminded as to the essential and immensely valued role each one plays.

They, along with their teams, are the caregivers, communicators, and resident advocates who deliver care and comfort to our residents, and sometimes the rest of us too. They are the hand-holders, the voice-of-reason, the 3 a.m. vitals-checkers, and more. They are an around-the-clock calming voice with a familiar face filled with compassion. They handle the unpredictability of their jobs with grace, agility, and professionalism. Especially in these times. Our nurses possess a strength of character and depth of knowledge that enables them to navigate rough waters, be it an accustomed medical emergency or the COVID-19 crisis.

It’s been said that “Nursing is a passion for those filled with compassion,” and our team defines that! There are two very small words that we have said a good deal of late, with resounding and unending appreciation; “Thank you!”

Thank you for your kindness, dedication, and healing touch. Thank you for always putting our residents first no matter how demanding your day. We thank you for providing an empathetic ear and compassionate hand when life-changing circumstances arise. Thank you for being on the front lines of care. You are without question, essential to us all. You are the Florence Nightingales of this generation!

We couldn’t, and wouldn’t want to, do this without our nurses and caregivers. Please join me in celebrating each one of them for who they are and what they do every day!

Thank you,

Diane Umayam, Corporate Health Services Director

APRIL 23, 2020 | 6:00 AM PST

Dear Residents, Family Members, and Staff,

Over these past several weeks, we have learned a great deal about the COVID-19 pandemic and how it continues to impact each us in a variety of ways. Through all of this, we are encouraged by our teams, residents, and communities that have come together and formed stronger bonds than we could have imagined. As the days and weeks go by, letters that are positive, encouraging, and heartfelt continue to pour in. We are inspired and thankful for your unwavering support as it has provided more fuel and energy to get to the finish line. And, each day, we are closer to getting there, and we will make it!

As we have communicated previously, we are in a heightened infection control protocol. This is based on known and accepted infection control measures, CDC guidelines, and best practices. In addition to the protocols that are in place (and will remain in place for as long as necessary), we also implemented COVID-19 testing for residents and staff, along with a process of notification of results while taking action on behalf of our residents and team members. 

The use of Personal Protective Equipment (PPE), particularly masks, is now a familiar sight in our community and across the country. Wearing a mask throughout the day contributes significantly to everyone’s well-being. 

We are working on plans to re-open parts of the community when the time comes to be able to do this safely. This will be in conjunction with state mandates, CDC, and DOH guidelines. Please know that we will be ready to announce what this looks like when the time is right. This will be a phased-in approach rather than opening everything up all at once. 

We have a fantastic team that is here for you, and we’ve found ourselves connected like never before. Your comments, questions, and suggestions are appreciated and valued. You may contact us by calling our dedicated COVID-19 phone number at 206-436-7765. 

APRIL 15, 2020 | 4:30 PM PST

Dear Residents, Family Members, and Staff,

We have always been, and remain, a community deeply committed to doing the right thing. This philosophy continues to guide us. It was at the forefront of our response to the potential and actual effects of COVID-19 in our community. By implementing the heightened protocols that remain in place, our residents receive care and services provided by an inspired team of professionals. To quote the CDC Director, “Our job is to get through this crisis.” 

This global pandemic affects each one of us in a variety of ways as we all continue to manage these new realities. At the same time, we are encouraged by the dedication and hard work of our team, as well as the cooperation and kind words you have you have shared:

“We just wanted to express our extreme gratitude for the exceptional care and commitment you and your staff are giving our father, as well as all the residents, during this crisis. Every day you and your staff are putting your own health and well-being at risk to provide for the health and welfare of our loved ones.”

“Last August, our mother moved into a Leisure Care community. It was one of the best decisions that she ever made. In these days of uncertainty and terrifying times is so nice to know she is well taken care of and that she is living in such a kind, loving environment. With the coronavirus, the entire staff is working harder than ever. We thank them for their hard work, commitment and most of all kindness. Rest assured, your efforts do not go unnoticed.”

With the coronavirus, the entire staff is working harder than ever. We thank them for their hard work, commitment, and most of all , kindness. Rest assured, your efforts do not go unnoticed. Together we will all get through this.”

“Every day someone calls me just to make sure I’m okay and not in need of something. My son appreciates that too. The happy hour cart brightens my day. Everyone delivers with a happy smile. The food service employees are fantastic. Kudos to you and the staff ….”

“Thank you for all you have done and continue to do to keep the residents safe. You were way ahead of the curve!”

This is a sample of your feedback, and we appreciate it. More can be read at www.facebook.com/leisurecare

We’re not through this yet, but we are getting there. In the meantime, we will continue to do our very best for you and keep you informed along the way. As always, if you have questions or suggestions, please call our dedicated COVID-19 phone number at 206-436-7765. 

APRIL 10, 2020 | 12:00 PM PST

Dear Residents, Family Members, and Staff,

We hope that this letter finds you seeing some light at the end of the tunnel. We are encouraged by the global signs that this pandemic is starting to slow in many areas. Wuhan, China has begun to open its city back up, and in many parts of Europe, the number of new cases is declining, as it is on the West Coast of the US. We know that we are not out of the woods yet, but we are cautiously optimistic.

Through it all, we are inspired by the resiliency, partnership, and alignment of our residents, our team, our family members, and the community-at-large. At this point, we’ve begun to reimagine, and start planning, for re-opening parts of the community. You can count on the fact that we’ll be ready with innovative and fun activities, chef-inspired food / beverage service, and guest services that build upon these past weeks, while also staying true to who we are and all that we stand for; a true community that is unified and committed to doing the right thing every day!

As we look back on this past week, we want to mention that our decision to heighten our protocols was based on information from the Centers for Disease Control and Prevention (CDC) indicating that non-symptomatic individuals may spread the virus. In an effort to keep everyone as healthy as possible, those procedures, as communicated last week, will need to remain in place.

You have made accommodations in your role as either a resident, family member, or team member. Thank you for all that you are doing! We will continue to work closely together to provide meals, care, and services for residents, in an environment of limiting resident movement throughout the community and wearing personal protective equipment (PPE), while maintaining the now-familiar social distancing practices.

As mentioned earlier, we look forward to sharing details of how we will start to get back to the operations that you have come to expect from us. These will come in future updates. In the meantime, as always, if you have questions or suggestions, please call our dedicated COVID-19 phone number at 206-436-7765.

Thanks,

Ryan Rasar, COO

APRIL 7, 2020 | 3:00 PM PST

Dear Residents, Family Members, and Staff,

Throughout the Coronavirus pandemic, every decision and every action has been undertaken with the well-being of our residents, families, and staff in mind. We continue to consult with both the CDC and local Departments of Health for their recommendations. In previous communication, we’ve expressed that we will continue to revise our protocols and procedures as we learn more about the COVID-19 virus.

Because there is information indicating that non-symptomatic individuals may spread the virus, we have chosen to apply the most stringent of COVID-19 protections for the safety and well-being of all. Most of the previously communicated protocols remain in place. However, we are now also taking the following actions:

  • No visitors unless medically necessary.
  • All residents are asked to remain in their apartments
  • All staff shall wear masks at all times.
  • Residents are to wear masks (as able) when opening the door to caregivers and other staff who are delivering food, activities, or providing housekeeping services.
  • Precautions specific to our Opal Memory Care Residents are also in place, including that only authorized staff are to be in the neighborhood.
  • COVID-19 testing shall be conducted for identified residents and staff as available and ordered.
  • Daily vitals will be taken as indicated.
  • Housekeeping services are limited to trash pick-up, sanitation, bathroom cleaning, and changing sheets.
  • Maintenance is limited to emergency maintenance only.

    These protocols will remain in place until further notice. Please know that a great deal of thought and consideration went into making this decision. We know that the circumstances of quarantine are tough, but we’ve come too far to let our guard down now.

    Our team is closer and stronger than ever, and we want you to know that we are here for you as we continue to adjust as needed based on the challenges of the circumstances. We couldn’t be prouder to be a part of the Leisure Care family than right now. Thanks for being part of this journey.

    Ryan Rasar, COO

    APRIL 1, 2020 | 7:00 AM PST

    Dear Residents, Families, and Staff,

    Let this update begin with a huge ‘thank you’ along with a virtual hug! Thank you for your great attitude, willingness to do your part, and assistance in controlling the spread of the virus that all of us are so focused on. We truly are in this together and we cannot do this without you, so again, thank you!

    We continue to stay focused on the well-being of our residents and staff. In previous correspondence, we’ve shared with you the efforts underway specific to our infection control practices, updated activity programs, and food services. All of which has been taken out of an abundance of caution in an effort to keep everyone as healthy as possible.

    Please be assured that all of the previously communicated procedures are, and will, remain in place until we are in a position to make adjustments to our operations. Those efforts have been undertaken tirelessly by our teams who are committed to our residents, family members, teammates, colleagues, and loved ones that extend into the larger community. We also want you to know that this week we have implemented enhanced leave and reward benefits to eligible staff in an effort to accommodate their needs. Our staff has consistently gone above and beyond and we want to make sure we do what we can to take care of them and their families.

    In this period of self-isolation and social distancing, which has become part of all of our daily routines, resident engagement and interactions are more important than ever. Thus, there have been a number of creative and fun events undertaken along with the activities at our communities. There are inspiring examples of hallway bingo games played from apartment doors, PrimeFit hallway fitness, whiteboard messages photographed and sent to families and loved-ones, door-to-door happy hour carts, and families connecting on video calls.

    Throughout this, everything has been and will continue to be done with the express purpose of caring for our residents and each other. That will never change. In some ways, the events this past month have brought us closer together and made us appreciate things in our lives that perhaps some of us had taken for granted. We can promise you that we will stay focused on what matters most – people!

    As always, please don’t hesitate to contact your GM or you can email the home office at [email protected]

    If you have a positive review to share about your community, please email your feedback to [email protected]

    Thank you,

    Ryan Rasar, COO

    MARCH 25, 2020 | 12:00 PM PST

    Thank you to our employees!

    Thank you for making a positive impact on everyone you meet during an unfamiliar time.

    Thank you for always striving to do the right thing, no matter what.

    Thank you for your tireless effort serving our community’s seniors when they need you the most.

    Thank you for sanitizing, disinfecting, and cleaning; over and over again to keep everyone safe.

    Thank you for the phenomenal service you are providing to everyone and the difference you’re making on the community at large.

    Your dedication and commitment to your team members, residents, and family members is impressive and inspiring.

    We are all in this together and we couldn’t be more proud of all of in the Leisure Care family. We have made it through challenging times, and we will get through this by being there for each other and living out our company values.

    Stay safe and healthy,
    Ryan, COO

     

    MARCH 23, 2020 | 1:45 PM PST

    To my Leisure Care family:

    I want to acknowledge the tireless work that is being done to support our residents, our employees, and each other during this unprecedented time. As a company, and as a CEO, we have never been faced with a challenge like the one we have today. I cannot begin to describe how proud it makes me to see our Leisure Care family pull together in a time like this. I want to thank our front-line team, who is working day and night to serve our residents. Thank you for your commitment and leadership.

    I recognize how difficult it is to juggle everything right now — family, work, and other stressful situations that we’re coping with. I am praying for everyone. I know that we will get through this together and come out stronger in the end.

    We are continuing to work on various programs to support our employees during this time. The rules and regulations are very fluid right now as the government releases various initiatives. We have a seasoned internal HR task force navigating through all of this new information and will continue to update our employees as things develop.

    Additionally, we have an inviolable Coronavirus Committee who meet daily to discuss all of our efforts and strategies at the communities. They are great decision-makers, and their efforts are making a daily positive impact.

    As the COVID-19 pandemic continues to advance, we recognize that many families are experiencing hardships in various degrees. I want to assure you that our team is proactively looking for ways to support our employees, in an effort to mitigate any stresses.

    We are connected by the pursuit of excellence in the way we live and serve others. Let us make it our primary goal to build a stronger bond through this adversity.

    My love, respect, and prayers to you all,
    Dan Madsen
    CEO

    MARCH 16, 2020 | 2:45 PM PST

    It goes without saying that we are living in an unprecedented and challenging time. With 50 communities in 17 states, like all of you, we have been closely monitoring the new developments that are changing daily and, in some cases, hourly. With that in mind, we are regularly modifying our protocol in alignment with best practices as determined by the CDC and state regulatory bodies, while also seeking alignment with our company values of doing the right thing. With all that is going on our priorities have not changed; the health of our residents and employees remains our main focus.

    At this time we have implemented the following:

    • All restaurants are closed for dining at all Leisure Care communities. Residents are being served meals in their apartments, and we are using one-time disposable dishes, napkins, and silverware.
    • No Social visits are allowed. Visitors are strictly limited to only those that are medically necessary.
    • Activities throughout the community are canceled until further notice. Please note, we will try to get residents out on walks and other very limited activities while respecting the social distancing directives.
    • Residents are asked to remain in their apartments and to come into common areas only if absolutely necessary.
    • All residents are encouraged to remain in the community. If someone must go out into the larger community, we ask that they wear a mask and continue to utilize all recommended hygiene practices to ensure public safety.
    • We continue to screen all medically necessary visitors and staff for wellness according to the policies previously communicated to you and outlined by the CDC.

     

    While we are modifying our operations in an effort to keep residents and staff safe, multiple people have reached out to us to express their support for our staff who are working tireless hours. They are the true heroes in this and it means everything to hear the positive feedback in these challenging times.  From all of us at Leisure Care, we thank you deeply for taking the time to let us know that you appreciate the efforts of our staff. We also want to thank our incredible residents and family members for your flexibility and willingness to partner with us to keep everyone safe and healthy. We know it’s not easy to make these adjustments and we appreciate it.

    Lastly, we want to stress our honest commitment to continue to work tirelessly and do everything in our power to provide the best service in the safest manner possible. We appreciate the trust that you have in us and we never take it for granted.

    Ryan Rasar, COO

     

    MARCH 14, 2020 | 5:00 PM PST

    As we continue to closely monitor the spread of COVID-19 (coronavirus), the health and safety of our residents, families, and team members remains our top priority. At this time, all visits are now restricted in all of our communities. The only approved visits will be to those that are essential in providing resident care and services.

    • Essential visits include providing care for your family member or delivering medication and supplies.
    • Immediate family may visit for critical or time-sensitive reasons, which include visits to family members receiving hospice care.
    • All social in-person visits during this time are suspended until further notice. Please communicate by phone, email, Skype, etc., and do not visit in person unless essential as noted above.

    Everything we’re doing has one goal; ensuring the health of our residents, families, and team members.

    Ryan Rasar, COO

     

    MARCH 13, 2020 | 3:00 PM PST

    Non-essential (social) visits are not allowed at any Leisure Care community at this time. If the visit is necessary, we ask you to follow these rules:

      • Only persons age 18 and older are allowed*
      • Visits are only allowed in the resident’s apartment
      • All visitors must check-in at the front desk and complete the following:
      • Answer a screening questionnaire
      • Have their temperature taken
      • Wash their hands or use hand sanitizer
      • Sign in and out on the visitor’s log and include contact information
      • Wear mask/personal protective equipment if instructed
      • Suppliers are asked to leave their products outside and not enter the building unless approved by the General Manager. Coordination may be completed with the appropriate department leader.

     

    March 12, 2020 | 5:45 pm PST

    Before visiting our communities, please note that for everyone’s safety and protection, family members, staff members, outside caregivers, health workers, and vendors are asked to follow these rules:

        • Only persons age 18 and older are allowed*
        • Visits are only allowed in the resident’s apartment
        • All visitors must check-in at the front desk and complete the following:
        • Answer a screening questionnaire
        • Have their temperature taken
        • Wash their hands or use hand sanitizer
        • Sign in and out on the visitor’s log and include contact information
        • Wear mask/personal protective equipment if instructed
        • Suppliers are asked to leave their products outside and not enter the building unless approved by the General Manager. Coordination may be completed with the appropriate department leader.

    To ensure resident and staff safety, we have made the following proactive changes to our daily operations:

        • Large-group parties and events will be postponed until further notice
        • Outside entertainers, guest speakers, etc. have been postponed until further notice
        • Activity schedules have been revised to reflect “social distancing” guidelines, i.e. limiting participation to about ten or fewer residents
        • Self-serve beverages and refreshments are not available, however, they may be requested from a designated staff member as approved by the community’s General Manager
        • Prior to eating in the dining room, residents are required to use hand sanitizer. If a resident declines, access to the dining room will not be allowed and a meal will be delivered to the resident’s apartment
        • Residents may request room service at no charge
        • Only essential transportation is provided and all offsite activity excursions are postponed  until further notice
        • If a resident becomes symptomatic or diagnosed with a communicable disease, they shall be quarantined in their apartment until cleared by their primary medical provider
        • When available, residents are encouraged to use available technology for grocery delivery and/or contact their front desk for assistance ordering food and supplies

    * If your family member or loved one is receiving Hospice Care, we will work with you to assure that your family members may visit regardless of their age.

    If you have any questions, please contact your community. Thank you for your cooperation.

    Ryan Rasar, COO

     

    March 11, 2020 | 1:35 pm PST

    Governor Inslee updated requirements for WA state communities. All visitors at our WA state communities must:

        • Be adults and the visit must take place in the resident’s apartment. *
        • Answer COVID-19 screening questions and follow the protocol that is in place
        • Use hand sanitizer and wash hands upon arrival and departure at a community.
        • Have your temperature taken upon arrival
        • Wear masks and other personal protective equipment if/when instructed to do so.
        • Sign in and out at the visitor’s log
        • Practice social distancing by keeping a separation of 6 feet from others as much as possible.

    *If your family member or loved one is receiving end of life Hospice Care, we will work with you to assure that your family members may visit regardless of their age.

     

    March 10, 2020 | 7:00 pm PST

    DEAR RESIDENTS, FAMILY, AND FRIENDS,

    As we continue to closely monitor the spread of COVID-19 (coronavirus), the health and safety of our residents, families, and team members remains our top priority. We want to let you know that at this time there are no confirmed cases of COVID-19 in any of our communities.

    Based on recommendations from the Centers for Disease Control (CDC) and other trusted health organizations, we’re taking significant steps to reduce the risk of COVID-19 in all of our communities. Our teams are experienced in dealing with risks associated with influenza, norovirus and other infectious diseases. We have an exposure control plan that consists of extensive protocols and procedures in addition to the following:

    INTENSIVE DAILY CLEANING

    We’re cleaning and sanitizing every two hours throughout our communities, with extra attention given to doorknobs, handrails, elevator buttons, counters, tabletops, equipment, and other high-touch areas.

    LIMITING ACCESS TO OUR COMMUNITIES

    We are carefully screening everyone—residents, staff, family members and vendors—who come into our communities. Upon entry, visitors must provide information about their health and anyone with symptoms of an illness will not be allowed entry. All employees and visitors will be required to sign-in and use hand sanitizer before entering the community.

    We ask that family members visit residents only to provide care and assistance that is required for their health and well-being. We’re encouraging people to communicate with residents by phone, email, Skype, etc., rather than visit in person.

    To reduce the amount of non-essential visitors to our communities, we have canceled activities with outside instructors, performers or other participants. Some activities with residents and staff are still taking place, but in smaller groups.

    We will continue to carefully monitor events and will update these policies as needed to ensure the health of residents and staff.

    EDUCATING RESIDENTS, VISITORS, AND TEAM MEMBERS ABOUT COVID-19

    We’re providing information as we consult with the centers for disease control (CDC), and other trusted health organizations about handwashing, recognizing symptoms, and other precautions that reduce risk. Staff have received additional training in cleaning, protective equipment, and other best practices.

    ACTIVELY MONITORING THE HEALTH OF EVERYONE IN OUR COMMUNITIES

    We’re checking on residents and team members regularly and are prepared to take appropriate action if anyone starts showing symptoms of COVID-19. Staff are instructed to stay home if they aren’t feeling well or have been around people who are sick.

    STOCKING UP ON ESSENTIALS

    We have cleaning products, food, protective equipment, medicine, and other emergency supplies in all our communities. In the event of a more significant COVID-19 outbreak, residents and staff could remain safely in their community.

    making changes to our foodservice

    We’re making it easier for residents to eat in their rooms if they don’t wish to use the restaurant, bistro, or other communal areas. Additionally, residents can pick up their meals or have them delivered free of charge.

    We have set up sanitization stations outside dining areas, where residents can sanitize their hands when entering and leaving. We’re also taking steps to reduce risks such as eliminating buffets and self-serve options, using disposable utensils and placemats and limiting access to condiments and other table-top items.

    BEING READY TO TAKE FURTHER STEPS

    In the unlikely event of a resident or staff member becoming infected by COVID-19, we have plans in place to take immediate action to seek treatment, communicate with residents and family members, protect others in the community and work closely with public health officials. We are prepared.

    Everything we’re doing has one goal: ensuring the health of our residents, families and team members.

    Events surrounding COVID-19 are changing rapidly and will continue to do so. We will closely monitor developments and update this information regularly.

    Sincerely,
    Ryan Rasar
    COO